Privacy policy
What we collect, and why.
This policy explains what we collect when you use AXIS, why we need it, who we share it with, and what you can ask us to do with it.
Draft. This is the draft for the layout; the legal team supplies the final wording.
What we collect
- Sign-up details: your email, your country of residence, a referral code if you used one, and your password, which we store only in hashed form.
- Identity check: before your first withdrawal, a photo of your ID document, a selfie check, and the name and date of birth on your document. Our verification provider collects these for us.
- Money and trading records: your deposits, transfers and withdrawals with the blockchain addresses and transaction IDs involved, and your orders, positions and history.
- Support: the tickets you open and our replies.
- Technical data: your IP address, browser and device, and when you log in.
Why we use it
- To run your login, your wallet and your trading accounts.
- To process your payments and withdrawals.
- To meet our duties against money laundering and fraud.
- To keep AXIS secure and to fix problems.
- To send you service emails: sign-up codes, password links and replies to your tickets.
Who we share it with
Our identity verification provider, our payment processor for crypto payments and our email delivery provider, each only for the work they do for us. We also share data with authorities when the law requires it. We don’t sell your data.
How long we keep it
As long as your login is open, and after that for as long as the law requires us to keep records.
Your rights
You can ask for a copy of your data, ask us to correct it, or ask us to delete it where the law allows. Open a support ticket to make a request, and we answer in the ticket.
Security
Your session lives in a secure cookie that the website’s own code can’t read. Passwords are stored hashed, and our team never asks for yours.